天地通,原来天地都不通…


天地不通的天地通,岂能道歉了事?

9月24日,政府官联公司之一的天地通线路出现问题。搞到所有天地通的用户,不管013还是019都有问题,TMD,讨厌!

天地通(Celcom)是Celcom和当年TM Touch(马电讯的子公司)合并而成。Celcom当年不叫天地通,而是西尔康。

天地通首席执行员沙扎利的解释,实在难以令人接受,用户深表不满

“The failure was mainly due to heavy call volume which had increased by five folds during Aidilfitri,” said Celcom chief executive officer Datuk Seri Shazalli Ramly.

Other services such as SMS, email, GPRS, mobile broadband, roaming, IDD, and calls to other networks and fixed lines were unaffected.

Celcom’s disrupted phone lines nationwide were gradually restored some 10 hours after the interruptions occurred.

A pre-recorded voice message informed subscribers that they would experience some “disruption in taking and making calls in some parts of peninsular Malaysia”.

“We apologise for any inconvenience caused,” said the message.

A customer care consultant said there was a “network problem” affecting the whole country, including Sabah and Sarawak.

每逢佳节都受影响,这怎么行呢?难道佳节时就关机,冷藏电话?公司不会未雨绸缪吗?其他服务不受影响(SMS,GPRS,Email,etc)就可以合理化问题吗?

之前,其他电讯公司也曾发生佳节期间线路缓慢,还不至于瘫痪。但,天地通就真的不行,靠它吃饭肯定先吃蕉。当天无法从“天地通”号码持有者中跟进新闻。自己的电话拨不出,从固定线路拨“天地通”号码的又不通。

naah

天地通应该仿效南北大道公司,意识佳节期间超繁忙的交通流量,制定应对策略,不能以一句“佳节堵塞”不了了之,等着救命的人怎么办?!出事后,谁来负责?找天啊?!

从TM Touch到Celcom,我算是忠实用户,被迫成为长期支持,因换号码好麻烦。

尽管有了MNP(手机号码可携带),综合各方的看法,三家公司都有各自问题,没多大分别。新的U-Mobile则不清楚。

政府必须开放电讯市场,发出更多执照,鼓励电讯公司之间的比较,有竞争才有进步。

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